Payment cancelled, booking not confirmed

You closed the Stripe payment window before completing the payment, so no card has been charged and no booking has been made. Nothing to worry about.

What to do next

• Try again. Click Book a service in the site header and you’ll pick up at the start of the booking flow.
• Or call us. The fastest way through is to phone the office on 0800 980 6018 and book over the phone. Mon-Fri 8am-6pm, Sat 9am-1pm. A real BASI person picks up.
• Or send a message. Email us with what you were trying to book and the best time to call you back.